This page covers the questions buyers raise most about ordering through Reserved Seat. Anything tied to a particular order, such as when tickets will arrive or what happens if plans change, belongs with the customer service team named in the order confirmation. Only that team has access to order records.
Where the tickets come from
Reserved Seat is an independent ticket marketplace. Most listings are resale tickets offered by fans who bought them originally or by professional sellers, which means prices may land above or below face value and shift with demand. An established ticketing partner processes and fulfills every order, handling payment, delivery and customer service. Reserved Seat is not a box office and has no affiliation with any team, league, venue or performer.
About the 100% guarantee
All orders include a 100% guarantee covering guaranteed entry, free shipping and no digital transfer fees. The complete terms are shown at checkout and repeated in the order confirmation, and they control every purchase. Review them before ordering, paying particular attention to the part that deals with canceled and postponed events.
Mobile tickets and delivery
Most events now use mobile tickets sent through a team, venue or ticketing app, typically as a transfer to the email address attached to the order. A few events still rely on paper tickets or will-call pickup. Each listing and confirmation states the delivery method and the date delivery is expected. Resale tickets commonly arrive nearer to the event date than tickets bought from the original seller, and that timing is normal. For a step-by-step look at the process, read how mobile ticket transfer works.
When an event changes
A postponed or rescheduled event generally honors existing tickets on the new date. If an event is canceled, the guarantee terms shown at checkout spell out what happens next. Rely on email from the ticketing partner rather than social media chatter, and hold off on reselling or transferring tickets for an affected event until the details are settled.
A short pre-purchase checklist
- Open the venue guide or seating chart first so the section and row numbers on a listing make sense.
- Scan the listing notes for terms like obstructed view, limited view, aisle or age-restricted.
- Double-check the city, date and start time, because tours frequently stop at several venues in the same region.
- Review the full price with fees before confirming. The guide to ticket fees covers how all-in pricing works.
Website questions
To suggest a correction to a guide, or to ask about the website itself rather than an order, email [email protected]. Terms like presale, face value and general admission are defined in the ticket glossary.